Dialpad

Dialpad is the AI-powered business communications platform built for the way modern teams work — with voice, messaging, video, and contact center in one place.

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Dialpad is the AI-native communications platform that unifies voice, messaging, video, and contact center. Purpose-built for businesses of all sizes, it turns every conversation into actionable intelligence.

Benefits of Dialpad
  • AI-Powered Calling – Make and receive calls from any device with Dialpad’s built-in AI that transcribes calls in real time and provides live coaching
  • Easy Deployment – Get up and running in minutes with Dialpad’s intuitive setup — no hardware required, works on any phone, tablet, or computer
  • Flexible & Scalable – Manage users, numbers, and settings from a simple admin portal. Scale your team up or down instantly as your business grows
  • 24/7 Support – Access round-the-clock support with dedicated account management to ensure your team is always set up for success
  • Transparent Pricing – Simple per-seat pricing with all core features included. No hidden fees, no surprises — just powerful communications at a predictable cost
Key Features
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AI Agents

Dialpad’s AI Agents handle routine inquiries automatically — answering questions, scheduling appointments, and processing requests without transfers or holds, 24/7

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Real-Time Transcription

Dialpad’s AI automatically transcribes every call in real time, captures action items, and delivers post-call summaries — so your team can focus on the conversation, not note-taking

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Centralized Admin

Manage your entire communications stack from a single dashboard. Add users, configure call routing, set policies, and view analytics — all without IT expertise

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Self-Service User Portal

Each user has full control over their own settings — from voicemail and call forwarding to availability status — reducing admin workload and improving productivity

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Contact Center

Dialpad’s cloud contact center supports voice, chat, SMS, and email in one platform. Build smart call flows, route to distributed teams, and track performance with AI-powered analytics

Looking for a Dialpad partner?

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The Trusted Partner:
Why Businesses Choose PBX Advisors for Dialpad

PBX Advisors is a certified Dialpad partner with deep expertise in deploying and optimizing Dialpad’s AI-powered communications platform for businesses of all sizes.

  • PBX Advisors made our transition to Dialpad completely seamless. The AI features have transformed how we handle customer calls.
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    Stephen Smith
    Grand Rapids, MI
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